Author / Creator
Magnini, Vincent P.
Subject
Service industries -- Customer services. Customer relations. Surprise.
Publication Information
New York : Business Expert Press, 2015.
Format:
Books
ISBN
9781631571022
Author / Creator
Koch, Charles G. (Charles de Ganahl), 1935-
Subject
Management -- Philosophy. Value. Business ethics. Corporate culture. Customer relations.
Publication Information
New York : Crown Business, 2015.
Format:
Books
ISBN
9780804189323
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