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Cover image for Open services innovation : rethinking your business to grow and compete in a new era
Open services innovation : rethinking your business to grow and compete in a new era
Cover image for ...And the clients went wild! : how savvy professionals win all the business they want
...And the clients went wild! : how savvy professionals win all the business they want
Cover image for 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
Cover image for Flip the funnel : how to use existing customers to gain new ones
Flip the funnel : how to use existing customers to gain new ones
Cover image for The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company
Cover image for 10 clowns don't make a circus : ... and 249 other critical management success strategies
10 clowns don't make a circus : ... and 249 other critical management success strategies
Cover image for Branded customer service : the new competitive edge
Branded customer service : the new competitive edge
Cover image for The complete idiot's guide to great customer service
The complete idiot's guide to great customer service
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