Author / Creator
DiJulius, John R., 1964-
Subject
Customer services Consumer satisfaction Customer loyalty
Publication Information
Hoboken, N.J. : John Wiley & Sons, c2008
Format:
Books
ISBN
9780470196120
Author / Creator
Glanz, Barbara A.
Subject
Customer loyalty Customer services Customer relations
Publication Information
New York : McGraw-Hill, c2007
Format:
Books
ISBN
9780071484213
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