Lean six sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
Title:
Lean six sigma for service : how to use Lean Speed and Six Sigma Quality to improve services and transactions
Author:
George, Michael L., 1947-
ISBN:
9780071418218
Publication Information:
New York[etc.] : McGraw-Hill, c2003
Physical Description:
xiv, 386 p.
General Note:
Includes index
Subject:
| Six Sigma (Quality control standard) |
| Service industries -- Quality control -- statistical methods |
| Quality control -- Statistical methods |