Author / Creator
Cram, Tony
Subject
Customer services Consumer satisfaction
Publication Information
London [etc.] : FTimes Prentice Hall, 2010
Format:
Books
ISBN
9780273713012
Author / Creator
Pulizzi, Joe
Subject
Target marketing Customer services
Publication Information
New York [etc.] : McGraw-Hill, 2009
Format:
Books
ISBN
9780071625746
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