Productivity and service quality : an essential reading for service provider
Title:
Productivity and service quality : an essential reading for service provider
Author:
Han, Flora
Leong, Debbie
ISBN:
9789813076600
Publication Information:
Singapore[etc.] : Prentice Hall, 1996
Physical Description:
xi, 186 p.
General Note:
Includes bibliographical references and index
Subject:
| Service industries |
| Customer services |