The leader's guide to influence : how to use soft skills to get hard results
Title:
The leader's guide to influence : how to use soft skills to get hard results
Author:
Brent, Mike
Dent, Fiona Elsa
ISBN:
9780273729860
Publication Information:
London [etc.] : FT Prentice Hall, 2010
Physical Description:
viii, 231 p. ; 22 cm
General Note:
Includes bibliographical references and index
Contents:
Your relationships : get them right -- What's your relationship style? -- Understanding my relationships -- What makes relationships go wrong? -- Relationship networking -- Creating the right impression -- Listening -- Quality questioning -- Trust and authenticity -- Rapport and empathy.
Subject:
| Leadership |
| Influence (Psychology) |
| Communication in management |
| Interpersonal relations |