The first encounter / Lisa Kennedy Sheldon -- The nurse as a person : theories of self and nursing / Lisa Kennedy Sheldon -- Patients as people : standards to guide communication / Lisa Kennedy Sheldon -- Cross-cultural communication / Judith Healy Walsh -- Establishing a therapeutic relationship / Lisa Kennedy Sheldon -- Interviewing skills : a clinical art and science / Lisa Kennedy Sheldon -- Nonverbal communication : cues and body language / Lisa Kennedy Sheldon -- Humor / Lisa Kennedy Sheldon and Janice B. Foust -- Improving quality of care and safety during transitions in care / Janice B. Foust -- Physical impairments to communication / Janice B. Foust -- Talking with children : working with families / Esther Seibold -- Nurses as educators : simulation, communication, and patient care / Judith Healey Walsh and Jennifer Mardin Small -- Communicating about sexual health needs / Teri Aronowitz -- Helping patients with pain / Jeannine Brant -- Communication in life-threatening illness and spiritual care / Amy Rex-Smith -- Anger, anxiety, and difficult communication styles / Lisa Kennedy Sheldon -- Compassion fatigue : caring for yourself / Lisa Kennedy Sheldon -- Practicing conflict resolution, negotiation, and interprofessional and intraprofessional collaboration / JoAnn Mulready-Schick and Janice B. Foust -- Electronic communication: media, social networking, medical records, and email / Sheryl LaCoursiere -- Delegation and assertive communication / JoAnn Mulready-Schick -- A conclusion and a beginning.