The Toyota way to service excellence : lean transformation in service organizations
Title:
The Toyota way to service excellence : lean transformation in service organizations
Author:
Liker, Jeffrey K.
Ross, Karyn.
ISBN:
9781259641107
Publication Information:
New York : McGraw-Hill Education, c2017.
Physical Description:
xxviii, 419 p. : ill. ; 24 cm
Corporate Subject:
Subject:
| Automobile industry and trade -- Japan -- Management. |
| Lean manufacturing -- Japan. |
| Toyota Jidosha Kabushiki Kaisha -- Management. |