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Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas
The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas
Cover image for Dynamic perspectives on globalization and sustainable business in Asia
Dynamic perspectives on globalization and sustainable business in Asia
Cover image for Bank 4.0 : banking everywhere, never at a bank
Bank 4.0 : banking everywhere, never at a bank
Cover image for 價值主張年代 : 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心
價值主張年代 : 設計思考X顧客不可或缺的需求=成功商業模式的獲利核心
Cover image for Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
Cover image for Service design for business : a practical guide to optimizing the customer experience
Service design for business : a practical guide to optimizing the customer experience
Cover image for On the frontline in Macao : casino employees, informal learning, & customer service
On the frontline in Macao : casino employees, informal learning, & customer service
Cover image for An anthropology of services : toward a practice approach to designing services
An anthropology of services : toward a practice approach to designing services
Cover image for Surprise! : the secret to customer loyalty in the service sector
Surprise! : the secret to customer loyalty in the service sector
Cover image for Be your customer's hero : real-world tips & techniques for the service front lines
Be your customer's hero : real-world tips & techniques for the service front lines
Cover image for The experience : the 5 principles of Disney service and relationship excellence
The experience : the 5 principles of Disney service and relationship excellence
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Goodman, John A.
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Lucas, Robert W.
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Michelli, Joseph A., 1960-
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Albrecht, Steve, 1963-
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