Customer service management training 101 : quick and easy techniques that get great results
Title:
Customer service management training 101 : quick and easy techniques that get great results
Author:
Evenson, Renee, 1951-
ISBN:
9780814417157
Publication Information:
New York [etc.] : AMACOM, 2012
Physical Description:
ix, 214 p. ; 24 cm
General Note:
Includes index
Contents:
Managing yourself -- Understanding your management style -- Developing your leadership qualities -- Planning and organizing for results -- Managing others -- Communicating up, down, across, in, and out -- Training for excellence.
Subject:
| Customer services -- Management |
| Executives -- Training of |
| Time management |
| Leadership |
| Communication in management |