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Cover image for Service design for business : a practical guide to optimizing the customer experience
Service design for business : a practical guide to optimizing the customer experience
Cover image for Surprise! : the secret to customer loyalty in the service sector
Surprise! : the secret to customer loyalty in the service sector
Cover image for Be your customer's hero : real-world tips & techniques for the service front lines
Be your customer's hero : real-world tips & techniques for the service front lines
Cover image for The experience : the 5 principles of Disney service and relationship excellence
The experience : the 5 principles of Disney service and relationship excellence
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