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Cover image for The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas
The virtual customer : a new paradigm for improving customer relations in libraries and information services = O cliente virtual : um novo paradigma para melhorar o relacionamento entre clientes e servicos de informacao e bibliotecas
Cover image for Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation
Perfect phrases for customer service : hundreds of tools, techniques, and scripts for handling any situation

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