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Cover image for Dynamic perspectives on globalization and sustainable business in Asia
Dynamic perspectives on globalization and sustainable business in Asia
Cover image for Bank 4.0 : banking everywhere, never at a bank
Bank 4.0 : banking everywhere, never at a bank
Cover image for Service design for business : a practical guide to optimizing the customer experience
Service design for business : a practical guide to optimizing the customer experience
Cover image for Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
Mapping experiences : a guide to creating value through journeys, blueprints, and diagrams
Cover image for On the frontline in Macao : casino employees, informal learning, & customer service
On the frontline in Macao : casino employees, informal learning, & customer service
Cover image for An anthropology of services : toward a practice approach to designing services
An anthropology of services : toward a practice approach to designing services
Cover image for Surprise! : the secret to customer loyalty in the service sector
Surprise! : the secret to customer loyalty in the service sector
Cover image for Be your customer's hero : real-world tips & techniques for the service front lines
Be your customer's hero : real-world tips & techniques for the service front lines
Cover image for The experience : the 5 principles of Disney service and relationship excellence
The experience : the 5 principles of Disney service and relationship excellence
Cover image for Library security : better communication, safer facilities
Library security : better communication, safer facilities
Cover image for 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
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Author
Goodman, John A.
(2)
Lucas, Robert W.
(2)
Michelli, Joseph A., 1960-
(2)
Adamson, Allen P.
(1)
Albrecht, Steve, 1963-
(1)
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Customer services
(33)
Customer relations
(10)
Consumer satisfaction
(5)
Customer services.
(5)
Customer relations -- Management
(4)
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Library
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