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Cover image for Service mining : framework and application
Service mining : framework and application
Cover image for Achieving success in nonprofit organizations
Achieving success in nonprofit organizations
Cover image for Profiting from services and solutions : what product-centric firms need to know
Profiting from services and solutions : what product-centric firms need to know
Cover image for 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
Cover image for Legendary service : the key is to care
Legendary service : the key is to care
Cover image for Service thinking : the seven principles to discover innovative opportunities
Service thinking : the seven principles to discover innovative opportunities
Cover image for People love you : the real secret to delivering legendary customer experiences
People love you : the real secret to delivering legendary customer experiences
Cover image for The edge : 50 tips from brands that lead
The edge : 50 tips from brands that lead
Cover image for The Apple experience : secrets to building insanely great customer loyalty
The Apple experience : secrets to building insanely great customer loyalty
Cover image for The Zappos experience : 5 principles to inspire, engage, and wow
The Zappos experience : 5 principles to inspire, engage, and wow
Cover image for The social media strategist : build a successful program from the inside out
The social media strategist : build a successful program from the inside out
Cover image for The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
The customer experience edge : technology and techniques for delivering an enduring, profitable and positive experience to your customers
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Author
Goodman, John A.
(2)
Lucas, Robert W.
(2)
Michelli, Joseph A., 1960-
(2)
Adamson, Allen P.
(1)
Albrecht, Steve, 1963-
(1)
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Customer services
(33)
Customer relations
(10)
Consumer satisfaction
(5)
Customer services.
(5)
Customer relations -- Management
(4)
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