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Cover image for Library security : better communication, safer facilities
Library security : better communication, safer facilities
Cover image for 7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
7 tenets of Taxi Terry : how every employee can create and deliver the ultimate customer experience
Cover image for Customer experience 3.0 : high-profit strategies in the age of techno service
Customer experience 3.0 : high-profit strategies in the age of techno service
Cover image for Service mining : framework and application
Service mining : framework and application
Cover image for Achieving success in nonprofit organizations
Achieving success in nonprofit organizations
Cover image for Profiting from services and solutions : what product-centric firms need to know
Profiting from services and solutions : what product-centric firms need to know
Cover image for Legendary service : the key is to care
Legendary service : the key is to care
Cover image for Service thinking : the seven principles to discover innovative opportunities
Service thinking : the seven principles to discover innovative opportunities
Cover image for 卓越服務 : 使客戶服務從平庸到卓越的七個簡單方法
卓越服務 : 使客戶服務從平庸到卓越的七個簡單方法
Cover image for The edge : 50 tips from brands that lead
The edge : 50 tips from brands that lead
Cover image for People love you : the real secret to delivering legendary customer experiences
People love you : the real secret to delivering legendary customer experiences
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Goodman, John A.
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Lucas, Robert W.
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Michelli, Joseph A., 1960-
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Albrecht, Steve, 1963-
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