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Cover image for The complete idiot's guide to great customer service
The complete idiot's guide to great customer service
Cover image for Productivity and service quality : an essential reading for service provider
Productivity and service quality : an essential reading for service provider
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Goodman, John A.
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Lucas, Robert W.
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Michelli, Joseph A., 1960-
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Adamson, Allen P.
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Albrecht, Steve, 1963-
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Customer services
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Customer relations
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Consumer satisfaction
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Customer services.
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Customer relations -- Management
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