Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Title:
Prescription for excellence : leadership lessons for creating a world-class customer experience from UCLA Health System
Author:
Michelli, Joseph A., 1960-
ISBN:
9780071773546
Publication Information:
New York [etc.] : McGraw-Hill, 2011
Physical Description:
xiii, 304 p. ; 24 cm
General Note:
Includes bibliographical references and index
Subject:
| UCLA Health System |
| Medical care |
| Total quality management |
| Quality of Health Care -- organization & administration -- California |
| Leadership |
| Success in business |